Refund policy
Updated 21.10.2026
This page explains what we refund, how to ask for it and how long it takes. It covers payments for MultiCard premium. Payments that visitors make on someone else’s card are not ours: there the card owner is the seller, and they publish their own refund terms on the “Offer and details” page.
What you pay for
Premium is access to the extra features of the service for a chosen period: a month or a year. The service is delivered immediately after payment — access opens in your account the same day.
Payment is taken as a subscription: the card is charged automatically once per chosen period until you cancel.
Cancelling the subscription
You can cancel at any time in your account, in the Plans section — the “Cancel subscription” button. No confirmations or emails are needed.
After cancelling there are no further charges, and premium stays active until the end of the period already paid for. That period is not refunded: the service for it has been provided.
When we refund
The charge was a mistake: taken twice for one period, taken after the subscription was cancelled, or for more than the plan price. Refunded in full.
Premium did not open after payment and we could not fix it. Refunded in full.
The payment came from a card issued by a bank in another country, or from a corporate card. We do not accept those: the money is refunded in full automatically, without any request, and the subscription is cancelled.
Within 14 days of the first payment, if you never used any premium feature. Refunded in full.
When a refund is not available
For a premium period already provided and used.
For unused days after cancelling: the period runs to its end, and that is exactly what you paid for.
If access was closed for breaking the terms of use.
How to ask for a refund
Write to the address listed in “Contacts and details”, or from the Support section in your account.
Include the email of your account, the date and amount of the charge, and the last four digits of the card. Nothing else — we never ask for a full card number.
We reply within two business days.
Timing and method
Money goes back to the same card that paid. No other method is possible — that is how the payment system works.
We send the refund within three business days of the decision. After that it travels through the banks: usually 1–3 business days, sometimes up to 10 — that part depends on the issuing bank, not on us.